Thermo Fisher Scientific is a global leader in life sciences and clinical research, providing analytical instruments, diagnostics, and comprehensive laboratory, pharmaceutical, and biotechnology services.

Problem Statement

A next-generation microarray lab instrument required a 12-inch embedded user interface (eUI) that prioritized accessibility and addressed the complex needs of diverse users. The challenge was to design a cohesive and efficient interface that could support complex workflows, streamline operations, and meet the needs of a wide range of laboratory professionals.

Overview

Led the end-to-end UX/UI design process for the embedded system, collaborating closely with cross-functional teams in software engineering, usability, and industrial design. Over eight agile sprints, delivered 200+ production-ready screens and 20+ user flows covering operational states, error handling, and system interactions.

Created interactive prototypes to validate functionality and guide usability testing.
Contributed to multiple patent applications related to embedded interface innovation and workflow design.
Supported cross-team collaboration using tools such as Monday.com, Zeroheight, and Microsoft Teams for efficient alignment and tracking.

Impact

The new embedded interface improved accessibility and usability, resulting in a more intuitive, efficient experience for laboratory professionals.

Key outcomes included:

Enhanced usability and accessibility – enabling operators to monitor progress, recover from errors, and complete workflows with minimal manual steps.
Improved engineering efficiency – supported by clear design documentation and an efficient QA process.
Streamlined workflows – complementing the instrument’s advanced automation to help users achieve reliable results in significantly less time.
Cross-disciplinary innovation – contributing to patented interface and workflow improvements.

Note: Due to confidentiality, only select examples are shown. I’m happy to discuss my process and approach in greater detail upon request.